| Our service covers all facets of an efficient and trouble-free utilisation of viaContext™ through our customers. |
| This includes operating viaContext™ in our data centre as well as providing direct support to our customers. |
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| Operating, Security and Availability |
| The fastest-growing components of IT cost are caused by the operating and the ever-growing demands on security and availability. |
| Up to 70% of the cost for information technology are already caused by the operating - i.e., for maintaining hardware and software, service and support. Through operating viaContext™ in our data centre, we unburden your staff from these recurring tasks and significantly reduce your expenses. |
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| We care for the complex technologies and processes that protect each customer’s data from both physical loss and unauthorized use, guarantee that data is available around the clock and without delay, and ensure that we can maintain acceptable service delivery as the customer’s user base and number of transactions grow. |
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| Data encryption, user authentication, application security and backup-services with 100% redundant data enable us to deliver consistent performance and reliability in any disaster scenario. |
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| Customer Support |
| Administration expertise is critical for maintaining a successful on-demand application. For this reason, comprehensive support covering any questions or problems about viaContext™ is already an integral part of all viaContext™ products and rates. |
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| This support covers an unlimited number of customer cases with a response time of 24 hours via email or phone on business days between 9am and 6pm. |
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| For customers with higher demands on response time and availability of our customer support we offer our premium customer support program. Because each of our customers has different needs, we consider our premium support program as custom-tailored support. Contact us and forget about your present picture of prices for individual, custom-tailored premium-support. |
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| The Value of the On-Demand Model |
| With no software or hardware to buy, install, maintain, or upgrade, the popularity of on-demand software is growing with IT organizations. Our on-demand model eliminates maintenance tasks and enables business users to access and modify critical data and applications from any Internet connection. |
